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Shipping and Delivery Policy

Jawaher Al Reem Store

At Jawaher Al Reem, we are committed to providing a fast, secure, and reliable shipping experience to ensure your orders arrive in excellent condition and within the expected timeframe.

Delivery Timeframes

Within Al Madinah Al Munawwarah

Orders are delivered within 48 hours from the time the order is confirmed.

Across Other Cities in Saudi Arabia

Delivery is completed within 2–5 business days, depending on the destination city and shipping provider.

GCC Countries

Orders to Gulf Cooperation Council (GCC) countries are typically delivered within 7 business days, subject to customs procedures and shipping conditions in the destination country.

Order Processing

  • Orders are prepared and shipped during official business hours.

  • Once your order has been shipped, you will receive a confirmation message via the mobile number registered with your order, including the tracking number.

  • Delivery times may be affected during promotional periods, holidays, or due to circumstances beyond our control related to shipping carriers.

Shipping Information

  • Customers are responsible for ensuring that the shipping address and contact details provided are accurate before completing the order.

  • Jawaher Al Reem is not responsible for delays or failed deliveries caused by incorrect shipping information submitted by the customer.

  • If the shipment cannot be delivered due to customer unavailability or failure to respond, the order may be returned to the store, and additional re-shipping fees may apply.

Shipping Fees

Shipping charges are calculated at checkout based on the delivery destination and the selected shipping provider.

Important Notes

  • Shipping addresses and order details cannot be modified once the shipping label has been issued.

  • Orders cannot be canceled after shipment except in accordance with the Return & Exchange Policy.

  • Delivery times to remote areas may vary depending on courier coverage.

Customer Support

For any shipping or delivery inquiries, please contact Jawaher Al Reem Customer Support during official business hours.